Robot Exchange Program


What happens when your robot cannot be fixed? R2 Surgical will replace the broken console (node) with one that is functional.

  • If the node cannot be repaired, we’ll ship you a replacement and take your node in exchange.
  • The customer is responsible for placing the broken node into the crate the functional node arrives in.
  • The defective node will need to be sent back to R2 Surgical.
  • Before the replacement node is shipped to the customer, the full purchase price of the audit program must be paid. The customer may use an escrow service in the USA if they wish.
  • The customer is responsible for shipping costs for the functional node coming from the USA and for their own broken node to be shipped to the USA.
  • The customer is responsible for any declaration, import/export fees and taxes.
  • The decision to replace a node will be made by R2 Surgical only after it is determined that the node cannot be repaired.

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