Case Study: Atasam Hospital - Pioneering Robotic Surgery in North-Eastern Turkey

Client Since: 2022
Location: Atasam Hospital, Turkey
Purchased: da Vinci Si Surgical Robot
Support Plan: 2-year support plan with initial supply for 50 procedures

Overview: In 2022, Atasam Hospital, a prominent healthcare institution in North-Eastern Turkey, partnered with R2 Surgical to acquire a da Vinci Si Surgical Robot. This initiative marked the introduction of the first robotic surgical system in the region, drawing significant attention and curiosity from peers. Despite initial challenges, the project has been largely successful, opening new opportunities for robotic surgery in the area.

Supply Chain Management: For supply and logistics, requests are managed by an intermediary who handles sourcing for multiple hospitals in the region. Supply requests, typically sporadic and at short notice, include a small volume of individual disposables and scattered instruments. We use DHL for shipping and bill directly to the intermediary's account. 

Support and Maintenance: The hospital's technical staff contacts us directly via WhatsApp for any issues. The engineering team at the hospital, while not previously familiar to us, has proven responsive and capable, successfully repairing the robot under our guidance on multiple occasions. Our support plan ensures continuous communication and prompt resolution of any technical issues to maintain optimal system performance.

Training and Empowerment: At R2 Surgical, we understand that successful implementation of advanced surgical technology requires comprehensive training and support. For Atasam Hospital, we provided a team of experts specializing in tech support, sterile processing, and clinical training. Additionally, we included a proctor to help the hospital's staff acclimate to the robotic system. This training is a critical component of our value proposition, empowering our clients to fully utilize the technology and achieve optimal outcomes. Our commitment to education and hands-on support ensures that our clients can confidently integrate robotic surgery into their practices.

Outcome: The introduction of the da Vinci Si Surgical Robot at Atasam Hospital has established a new standard for surgical care in North-Eastern Turkey. The hospital has demonstrated the effectiveness and reliability of robotic surgery, encouraging further adoption in the region. Our efficient supply chain, robust support framework, and comprehensive training have been critical in this success.

Conclusion: The partnership between Atasam Hospital and R2 Surgical showcases our commitment to advancing surgical technology and providing exceptional support. By establishing a reliable system for supply, maintenance, and training, we have helped Atasam Hospital pioneer robotic surgery in their region, benefiting healthcare providers and patients alike.